Tutu Connect Privacy Policy

Last updated: July 7, 2026

Overview

Tutu Connect provides a marketplace that connects customers, riders, and restaurants. This policy explains how we collect, use, disclose, and protect information when people use our website, contact form, and related app services.

Information we collect

Depending on how you use Tutu Connect, we may collect account details, contact details, restaurant details, rider profile details, order information, support messages, device and usage information, approximate or precise location when needed for delivery, and payment-related information processed by our payment providers.

How we use information

We use information to provide marketplace services, process orders, coordinate delivery, communicate with customers, riders, and restaurants, handle support requests, improve reliability and safety, prevent fraud, comply with legal obligations, and maintain our business records.

Sharing

We may share relevant order and delivery information among customers, riders, and restaurants so the service can operate. We may also use trusted service providers for hosting, analytics, payments, communications, fraud prevention, and customer support. We do not sell personal information.

Location data

Delivery services may require location information to show pickup and drop-off information, route deliveries, estimate arrival times, and support safety or fraud-prevention workflows. Location permissions can be managed through device settings.

Data retention

We keep information for as long as needed to provide services, meet legal and accounting obligations, resolve disputes, enforce agreements, and protect the marketplace. Retention periods may vary by data type and local law.

Your choices and rights

You may request access, correction, export, or deletion of personal data. Use the contact form and select "Privacy or data request." We may need to verify your identity before completing a request.

Children

Tutu Connect is not directed to children under 13. If we learn that we collected personal data from a child without appropriate consent, we will take steps to delete it.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, but we work to keep risk appropriately managed.

International processing

Information may be processed in countries where we or our service providers operate. When required, we use appropriate safeguards for international transfers.

Contact

For privacy questions or requests, use the Tutu Connect contact form and select "Privacy or data request."